Help

Support

Something broken, confusing, or missing? Email us — a real person reads every message.

How do I delete my account?

Profile → Delete account. Immediate and permanent.

How do I import places from my photos?

Profile → Import from Photos. Choose how far back to scan, then allow photo access when iOS asks. Screenshots and photos someone sent you usually don’t carry location data, so they won’t be picked up — that’s an iOS limitation, not a bug.

I bought something but it’s not unlocked. What do I do?

Profile → Subscription → Restore purchases. If it still doesn’t show up, email us with the Apple ID you purchased with.

Is my data backed up?

Only if you’ve subscribed to Cloud Sync (Profile → Subscription). Without it, your places live on your device only.